Patient FAQs

What can BMR offer me?

Convenience, fast access and flexible consultation times. We aim to see registered patients within 24 hours of their contacting us. Our surgery opening times vary across weekends, but our administration opening hours are between 8.30am – 8pm.

If I register with BMR do I remain registered with my NHS GP?

YES. BMR is designed to complement your NHS service, not replace it. With the patient’s consent we regularly update NHS GP’s with relevant information about patient care. However, should a patient not wish us to share information with their NHS GP, we will respect those wishes.

If I have a private health policy, will it cover any visits to BMR?

You will need to check with your own insurers to see whether or not it includes GP consultations. However, we will require payment on the day of your appointment. We will then provide you with a receipt or invoice which will allow you to claim the cost back if your policy allows.

What forms of payment do you accept?

We request that payments are made on the day or before your appointment in full, either by Credit/Debit Card or cash. If the appointment is on behalf of a company, we may be able to accept an invoice as long as we have the full details of the company responsible.

Do you need my NHS GP records to make decisions?

No, most out of hours NHS GP care and all A+E departments do not have access to your records either. We would request that all new patients complete the Health Questionnaire and Patient Agreement Form prior to their first consultation.

What about prescriptions?

We can issue private prescriptions if a medication is clinically indicated. These do not qualify for the NHS fixed charge (or free) prescription.

What is the procedure for making a complaint?

We require that all formal complaints are put in writing.

Can I make feedback?

We welcome all feedback – if you would like to provide anonymous feedback on your experience of using our services you can submit it via our online contact form.


Opening times:
Monday to Friday, 9am – 8pm

Telephone: 01698 854 474         


28 Hamilton Road, Bothwell, G71 8NA